It is the aim of the Service Department to surpass the client’s expectations in terms of service delivery. The combined skills of a dedicated service team driven by a focused approach to customer care ensures that our clients systems are maintained to maximise performance and reliability required to protect their assets.

Access to support is available 24 hours per day, 365 days per year through our call centre. We boast a powerful call management system that enables us to measure and control the demands of a fast-moving service industry.

Our success is largely due to quality service delivery and the relationships we have forged with our clients over the years. We continually review our operations to ensure we remain focussed on the changing needs of a demanding marketplace. We place great importance on monitoring costs and, as such, are pro-active in developing relationships with suppliers and manufacturers to ensure we remain competitive and can offer value for money as well as the very latest technology.

Our flexibility and innovative approach to service and maintenance gives our clients peace-of mind, safe in the knowledge that we are working with them to realize their security solution. With dedicated Account Managers we will help tailor a maintenance package to meet your site-specific needs where standard packages often fall short of requirements.

Our qualified bench technicians can provide an on-site service, or alternatively, component level repairs through our in-house bench facilities. With a dedicated team of multi-disciplined field service engineers we are best placed to respond and remedy your problems.

“The ability to provide a good service is the foundation on which a Company can build on its reputation for excellence.”